01Cybersecurity & Resilience
We reduce the ways someone could get into your systems, address security gaps, and prepare for recovery if something goes wrong.
Technology leadership and support for New York human services and care agencies
Keep your staff working and your services running.
Your staff need systems that work, and one place to turn when they do not. We handle the IT support, the security, and the planning, so your programs keep running.
Start with a free conversation about your technology priorities.
- 20 to 250 usersThe agency size we are built for
- New York City and Long IslandClose enough to show up
- CIS Controls v8 and NIST CSF 2.0The standards we build to
- 15 years in IT10 of them inside a nonprofit
- One accountable point of contactYou always know who is responsible
Sound familiar?
One more thing.
On an already full plate.
Staffing. Funding. Keeping programs running. Then a technology problem lands on your desk, and the rest of the work still needs to get done.
Some weeks, it all arrives at once.
The budget is already spoken for.
Your IT person is leaving.
An audit is coming. Your IT records aren’t ready.
Staff are using AI without guidance.
Old systems keep failing.
You don’t know what needs attention first.
Your website no longer reflects your work.
Software costs keep climbing.
Your software doesn’t fit your programs.
Who we serve
Your staff need technology that keeps up with their work.
We work with New York agencies of about 20 to 250 users with limited senior technology leadership.
CareHuman Services & Care AgenciesResidences, day programs, and field staff across several sites.
Your staff work in homes, in program rooms, and on the road. They share devices, they change often, and the state can ask for records at any time. The technology has to keep up without getting in the way.
- Shared devices in residences
- Turnover and onboarding
- Audits and HIPAA
ClinicalBehavioral Health PracticesGroup practices that see clients in person and on video.
Clinicians need their notes, their telehealth room, and their schedule to work every session. Privacy rules follow the record everywhere it goes.
- EHR access and telehealth
- Privacy, including 42 CFR Part 2 for substance use programs
- Clinician onboarding and offboarding
CommunityOther NonprofitsAssociations, museums, arts, education, and advocacy.
A small office team runs programs, events, and members. The website, the email, and the files each need an owner, and the tools need to fit the work.
- One accountable contact
- Everything written down
- Tools that fit the work
Many of the agencies we serve are licensed or funded by:
- OPWDDOffice for People With Developmental DisabilitiesSupporting people with developmental disabilities.
- OMHOffice of Mental HealthSupporting mental health services.
- OASASOffice of Addiction Services and SupportsSupporting addiction services and recovery.
How we serve
Security first. Clear decisions. IT operations handled.
Cybersecurity
02AI Adoption & Governance
We help turn useful AI ideas into working processes, with approved tools, connected information, tested results, and clear rules for staff.
03Managed IT Services
We handle the IT operations your staff depend on: staff support, devices, updates, accounts, Microsoft 365 and Google Workspace, networks, and vendor follow up.
04Technology Leadership
We give leadership a technology plan, a budget, and clear responsibilities, then keep track of the decisions and work still ahead.
How we deliver
The structure many agencies are missing.
Plenty of people can fix a laptop. The harder promise is that the work is written down, the steps are the same every time, and someone is accountable for all of it.
Clear accountability
Every engagement has a named lead. You know who is responsible, and a decision does not sit in a queue waiting for a name you have never heard.
Everything written down
Accounts, devices, and how your systems fit together are documented as we go. Nothing important lives only in one person's memory.
The same steps every time
New hires, role changes, and departures follow a written process. Access is right on the first day and gone on the last one.
You own all of it
Every password, license, and document belongs to your organization. If you ever leave, you take it with you. How client ownership works
Where we start
Start with what’s on your mind.
You don’t need to have all the answers. Bring the question you keep putting off, the change you’re facing, or the problem that won’t stay fixed.
We set aside 30 minutes to talk it through. You leave with a clear next step.
You will hear from Leetroy Fraser.You own every password and document.
Questions about coverage, pricing, or who owns what? Read the FAQ