Privacy Policy

You can download resources without completing a form. If you request an emailed copy, we collect your first name and email address to send the PDF attachment and download link.

We share those details with our email delivery service for that delivery. Requesting a resource does not subscribe you to marketing emails.

The website's email log deletes messages after 30 days. Copies of sent emails may remain in our business email account.

To limit abuse, the site briefly counts resource email requests using a salted hash: a one way code made from your email address and Internet Protocol (IP) address. The counts use that code rather than the addresses themselves and stop being used within one hour.

We use Google Analytics through Google Site Kit to count visits and understand which pages are useful. Analytics cookies send Google visit details such as pages viewed, general location, and device and browser type. Google does not give us your name or email address. Logged in site administrators are excluded.

Google retains analytics data according to the retention setting in our Analytics account. You can use the Google Analytics opt out browser add on in supported browsers.

Your light or dark display preference stays in your browser's local storage and is not sent to us.

For side questions, the site saves which questions you have seen and answered in local storage. It does not save or send the answer you selected. The site stops using this record after one year.

Bookings take place through HubSpot, a separate service we use for scheduling and client records. HubSpot collects the details you enter under its own privacy policy and saves the booking to our HubSpot account so we can prepare for the conversation.

Estimator entries stay in the open page. They are not saved or sent while you adjust the controls.

Start a conversation opens our HubSpot scheduling page with your selected plan, user count, locations, shared devices, selected services, and preliminary estimate added to the page address. HubSpot receives those details when its page opens. Its privacy policy applies to the booking details.

If you submit a testimonial, we collect your name, title, organization, email address, words, and optional headshot. Publication permission is required to submit the form.

We store the submission for review and send a notification through our email provider. Your email address is not published. We confirm the final wording with you before publication.

Submissions and photos remain until an administrator removes them; they have no automatic deletion period. Notification email copies may remain in our email account.

To limit repeat submissions, the site keeps a one way code made from the sender's IP address for up to one hour. To request removal or withdraw publication permission, email info@bitralynx.com.

Our phone line is answered by Lisa, our AI receptionist. Lisa tells you she is an AI assistant at the start of the call. She can take a message, answer basic questions, help with simple technology steps, or transfer you to a person. You can ask for a person at any time.

To take messages and follow up, the call audio, a written transcript, and a short summary are kept by our voice AI provider, ElevenLabs, and shared with our team. Text messages and missed call records are kept by our business phone provider, Quo. Each provider handles this information under its own privacy policy and retention settings.

If Lisa calls you, it is to return a call or message you left for us. She never asks for passwords or payment details by phone. To ask us to delete a call recording or transcript, email info@bitralynx.com.

We use AI agents for certain business tasks, such as drafting emails and documents, research, scheduling, and summarizing calls and notes. Our main AI assistant runs on Claude, made by Anthropic.

A person at Bitralynx reviews anything that matters before it is sent, published, or relied on. AI agents work under written rules about what they may do on their own and what needs a person's approval.

We do not put client confidential information into AI tools that are not approved for it. Sensitive client work is kept on approved systems under the agreement with that client. Our Commitments explains how we handle client data and AI in engagements.

We contact organizations we think we can help. For that outreach we use business contact details, such as a work email address and job title, from public sources and a business contact data provider, and we keep notes in our customer records system.

Before we reach out, we may run a public scan of an organization's website and email settings. It uses only publicly available information. We do not log in to anything or test anyone's systems without written permission.

Every outreach email lets you opt out. To stop hearing from us or to have your business contact details removed, reply to the email or write to info@bitralynx.com.

To ask what information we hold about you, request deletion, or ask about this policy, email info@bitralynx.com.

Bitralynx Solutions
2511 Deerfield Road
Far Rockaway, NY 11691