A few practical answers

Mostly New York human services and care agencies, plus behavioral health practices, with about 20 to 250 users and limited senior technology leadership. We also help other nonprofits, like associations, museums, arts groups, schools, and advocacy groups. Who we help

Start a conversation. It is free. Tell us what is on your mind, and you leave with one page of priorities. How we start

No. It is a conversation, not a scan. We do not log in to your systems or test your settings. If you want a deeper look after that, we can plan it as a paid next step.

No. You can start with one project, one site, part time leadership, or a website.

Leetroy Fraser leads every engagement. If other specialists help with coverage or a project, your agreement names them.

Yes. We agree up front who handles what, so nothing falls between the cracks. You keep the help you have and add what is missing.

Staff support runs during business hours. Protected and Governed also include AI assisted threat monitoring that runs 24 hours a day, every day of the year. Your agreement sets coverage and response times.

Most support happens online. When a problem needs hands in the building, we come out across New York City and Long Island. How fast depends on where you are, and we give you a realistic time.

Your accounts, passwords, and documents stay yours the whole time. We plan the handoff with you, so the next provider can pick up where we left off. How client control works

Yes. References are available on request, and we can share proof of insurance.

Foundation is $139, Protected is $179, and Governed is $229 per covered user per month. Compare the plans

Yes. Every plan starts at 20 covered users, and email only accounts count toward it. The minimum does not apply to per website or per camera system services.

No. It gives you a good starting number. Your written quote spells out every detail.

Software subscriptions like Microsoft 365, hardware, internet service, and bigger projects like migrations. Your written quote spells out every detail.

$19 per account per month, for staff who use email but do not have a computer we support. It covers sign in, security, and setting up or removing the account. It does not cover device support.

Yes. Governed includes a monthly leadership meeting. Part time leadership is also available on its own. Part time leadership

We build to CIS Controls v8 and NIST CSF 2.0. That work supports HIPAA, the NY SHIELD Act, 42 CFR Part 2, OPWDD, and cyber insurance. How standards and compliance work

No. We put the technology safeguards in place and keep the records. Your auditors, lawyers, and compliance lead make the final call.

No. It shows the test worked. Systems change over time, so backups need regular checks.

No. We support the devices, accounts, and connections around those systems. Your agency and the software vendor keep the records.

No. We start with the task you want help with. The answer may be a tool you already pay for, or a simpler fix with no AI at all.

No. This work stays away from clinical, case, and program records. Your agency decides how AI may be used, and a person reviews anything that matters.

Yes, every day, and we are open about it. How we see AI

No. Your plan covers ongoing support. Bigger changes, like a move to the cloud or a new office setup, are quoted before any work starts.

No. Website projects are available on their own, with a clear scope and price.

For managed IT clients, yes. Basic website management starts at $599 per website per month, for a simple site with no integrations or portals. It is not part of the plans by default.

Yes. We support the accounts, access, and connections around it and work with the vendor. Changes to the platform itself are planned and quoted first.

Often, yes. It depends on what the system allows. We check that before we agree on the build.