Start a conversationIT support for OPWDD providers
Direct support staff have minutes, not hours, for technology. A residence manager covers three houses. The state can ask for records on any given week. Everything has to work without a technician standing there.
We help providers licensed or funded by the Office for People With Developmental Disabilities: residences, day programs, and community supports across several sites. The technology has to be simple for the people using it and provable for the people checking it.
Residences and day programs each need a dependable connection, working devices, and someone who notices when a site drops. We trace the problem across the device, the network, and the provider, and we handle the vendor call.
Staff need to sign in, find the app, and get back to the person they support. Devices are set up before the shift, and help is a call or email away during business hours.
When OPWDD, a funder, or an insurer asks, you should have a current record of what protects your systems and when it was last checked. We keep that record as part of the work, not as a scramble before the visit.
These are illustrative examples of the patterns we see, not client stories.
Security work is built to CIS Controls v8 and NIST CSF 2.0. The evidence we keep can support OPWDD expectations, HIPAA, the NY SHIELD Act, and cyber insurance questions. Which requirements apply to your provider, and how they are interpreted, stays with your agency and its compliance advisors.
We support the technology around your approved documentation and electronic visit verification (EVV) systems, such as Therap. We do not manage program records, verify visits, or take over the application vendor’s job. Your agency and its vendors keep those responsibilities.
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