Support your staff
Staff call or email us during business hours. That opens a ticket. We reply, fix it online where we can, write down what we did, and follow through. Sign in problems, failed printers, and software trouble are explained plainly.
Managed IT services in NYC and Long Island
Monday’s new hire should be ready to work
The account works. The laptop is ready. The right files are there. Nobody spends the morning chasing a password.
We prepare the accounts, look after the devices, fix the everyday problems, and deal with the vendors, so your staff have one place to turn.
Managed ITThe everyday work, handled the same way every time
Run the accounts, devices, and tools
We have a written process for new hires, role changes, and people leaving. Devices are enrolled, updated, encrypted, and protected. Microsoft 365 or Google Workspace is administered and documented.
Handle the sites and the vendors
Network and Wi-Fi trouble is traced across the device, the connection, and the provider. We open the vendor tickets and keep them moving, so your staff do not chase three companies for one answer.
Fewer interruptions, and a clear place to ask
- BeforeA new hire waits days for an account and a laptop.AfterReady before the first shift, with instructions and a place to ask for help.
- BeforeOne site keeps losing its connection and nobody is on it.AfterWe find the cause, record it, and follow the provider until it is fixed.
- BeforeSomeone leaves and their access lingers for months.AfterAccess, licenses, and devices change together when they leave.
How support works, in plain terms
- Reach usCall, email, or message us on Slack or Teams, 9:00 AM to 6:00 PM Eastern, Monday through Friday. Every request gets a ticket so we can track it.
- We respondA problem that stops the business goes to the front of the line. Everything else is worked in order. Some problems take longer than we’d like. When that happens, we’ll tell you what’s going on and what comes next.
- We escalate when neededYou’ll have an account manager who knows your organization. Decisions are written down so the next person can pick them up.
- We come on site when it needs handsMost support is delivered online. When a problem needs someone in the building, we come out across New York City and Long Island and give you a realistic arrival time.
Built to CIS Controls v8 and NIST CSF 2.0.
Everyday IT is run to CIS Controls v8 and NIST CSF 2.0, so the basics (accounts, devices, updates, backups) are also the security foundation. AI assisted monitoring watches covered systems around the clock. Staff support stays within business hours.
- CIS Controls v8
- NIST CSF 2.0
- HIPAA
- NY SHIELD Act
- 42 CFR Part 2
- OPWDD
- Cyber insurance
What is included, and what is not
Included
- Staff support by phone and email, business hours
- Onboarding, role changes, and offboarding on your authorized requests
- Device enrollment, updates, encryption, and protection
- Microsoft 365 or Google Workspace administration
- Network and vendor follow through
- Current documentation of accounts, devices, and how it all fits
Scoped separately
- Projects: migrations, installations, office buildouts, cabling, and major platform changes
- New websites are projects. Ongoing website management is an add on for managed IT clients only: a basic site kept updated, with no integrations or portals connected
- Software subscriptions and hardware. We help you choose nonprofit licensing, but we are not a reseller
- On site work beyond the limit in your plan
Your written quote spells out every detail. Compare the plans.